Refund & Cancellation Policy for
Your complete satisfaction with our platform is our priority at MagiXSquad. If you are not entirely satisfied with your subscription or digital purchase, we are here to help under the following terms:
Refunds & Cancellations
Customers have the right to request a refund for their subscription or digital service within [14] days of the initial transaction, provided the service has not been fully utilized or extensively accessed.
Exclusions: Certain customized digital setups, fully consumed service credits, or tailored implementation services are non-refundable once the service has been successfully delivered and activated.
You may cancel your ongoing subscription at any time. Cancellation will take effect at the end of your current paid billing cycle, and you will retain access to the platform until that period concludes.
Technical Issues & Service Interruptions
If you experience critical technical issues that prevent you from accessing the platform and our support team cannot resolve them within a reasonable timeframe, you may be eligible for a pro-rated refund for the affected period.
Refund Process
To request a refund, please contact our support team. Once we review your account activity and approve the request, the funds will automatically be applied to your original method of payment (Credit Card or E-Wallet).
Please note that it may take [5 to 14] business days for the refund to reflect in your bank account, depending on your card issuer's policies.